LYNEHAM HEATH EQUESTRIAN

LYNEHAM HEATH FARM, LYNEHAM, OXFORDSHIRE OX7 6QQ
Tel: 01993 832 585
Mobile tel: 07836 657 395 (emergencies only)
Email: info@lynehamheathequestrian.co.uk
In an emergency call 07836 657 395 However, in the event of a serious accident or fire call 999

PRICING

All prices include Vat

Our Vat registration number is 718 2016 58

General Terms & Conditions

• We reserve the right to refuse entry to Lyneham Heath premises
• We reserve the right to refuse any booking
• We reserve the right to close the ARENAS, XC and Loop at short notice should ground conditions or weather dictate. A full refund/credit will be given.
• All visitors agree to pay in advance via the online booking system.
• You use the facilities at your own risk. Lyneham Heath cannot accept liability for any loss or damage in respect of your vehicle, equipment, personal valuables or property.
• Any fences, prior to jumping, must be fully inspected and due care to be taken that it is within yours and your horse’s capability.
• Every person using the facilities agrees that they do so at their own risk and voluntarily accepts the risk of injury or damage that is implicit in riding a horse on the premises.
• All persons under the age of 18 must be accompanied by an adult at all times
• Any person using the XC facilities must be accompanied by a responsible adult.
• Hard hats to British Eventing standards must be worn at all times whilst mounted. It is recommended you wear a body protector on the XC.
• Any fences that are damaged or seen to be damaged must be reported to James on 07969 692930 or emailed to info@lynehamheathequestrian.co.uk
• All accidents must be reported and an accident form completed at the office / Shepherd's Hut.
• Dogs must be kept on a lead at all times and are not permitted in any buildings on the property.
• No smoking is permitted in any buildings, stable yard areas, barns or forage storage areas.
• Placing a booking implies acceptance of the terms & conditions of hire of facilities
• Your online payments go direct to our bank account through a secure payment service provider
• Online payments will receive a confirmation of payment by email within 5 minutes of making the payment. Please contact us if you do not receive an email, having first checked your spam filter.
• All transactions and online payments are made in £ Pound Sterling
• All payments to be made online, or in the case of certain clinics, via BACS. In the rare event of a cheque being issued for a clinic, it should be made payable to ‘LYNEHAM HEATH’
• LYNEHAM HEATH shall not be liable in the event that facilities are not available due to circumstances beyond our control (owing to fire damage for example) or the facility is unsuitable for use due to sustained loss of essential services. In these circumstances, all charges paid in advance will be refunded in full but the person/organiser will have no further claim against the owner.

Refunds and Cancellations

Refund and Cancellation Policy for Schooling and facility hire:

• Login to cancel up until midday the day before your booking and receive a credit on your account for the Arena, and up until ONE hour before for XC. All facility use can also be edited within these time frames. To change days you will need to cancel and re-book. To edit times on the same day you can use the amend option.
• Cancellations due to unreasonable weather conditions (snow, ice, thick fog, excessive wind, driving rain) on the day of the booking will receive credit or a refund if requested.
• A request for a full refund must be made via email, NOT text or call, with a valid reason.
• PLEASE NOTE FROM MAY 2020 THE MONETARY VALUE OF YOUR CANCELLATION WILL BE CREDITED TO YOUR ACCOUNT RATHER THAN REFUNDED. This is to avoid passing on a new charge by our payment provider when they refund an account because of a cancellation. The credit will be eligible to use for 12 months from the date of cancellation.

Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website,including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
(c) information that you provide to us for the purpose of registering with us
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website
(b) improve your browsing experience by personalising the website
(c) enable your use of the services available on the website
(d) supply to you services purchased via the website
(e) send statements and invoices to you, and collect payments from you
(f) send you general (non-marketing) commercial communications
(g) send you email notifications which you have specifically requested
(h) send to you our newsletter and other marketing communications relating to our business (you can inform us at any time if you no longer require marketing communications)
(i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user
(j) deal with enquiries and complaints made by or about you relating to the website
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing
All our website financial transactions are handled through our payment services provider, Stripe. You can review the Stripe privacy policy at https://stripe.com/gb/terms. We will share information with Stripe only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website or make payments).

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.